Influencing Skills

The aim of this seminar is for delegates to learn how to:

  • Minimise potential conflict by using positive influencing skills
  • Communicate their desired outcomes effectively
  • Understand their misunderstandings
  • Negotiate effectively
  • Manage change

Timetable

1000 What is influencing?

1045 Why influencing matters

1115 Coffee

1130 Influencing and emotional intelligence

1200 Understanding your own influencing style

1300 Lunch

1400 Case studies / real in-house situations

1530 Tea

1600 Questions and feedback

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